Sunil Joseph
VP of Customer Success and Support at OpenRouter · 9d ago
I’m really excited about these next two hires because they’re a big part of how we work with our largest customers at OpenRouter. We're hiring Strategic Customer Success Managers and Forward Deployed Engineers in the SF Bay Area. These roles are a big part of how we want to work with our largest customers. In the room, alongside customers everyday. Forward Deployed Engineering started with engineers actually being forward deployed. Going onsite, sitting with customer teams, understanding the problems firsthand, and building alongside them. Our FDEs work side-by-side with developers and technical teams to build, solve hard problems, and get things into production. Our CSMs work across the whole organization, from developers and champions to founders and executives, driving adoption, connecting teams, finding optimization opportunities, and helping customers get more out of OpenRouter. These are in-person roles. You’ll spend time with the OpenRouter team and embedded at our customers’ offices daily. It’s a chance to work directly with some of the largest and most ambitious companies in the world as they figure out how AI changes the way they build and operate. Get close to the customer. Build alongside them. Make big things happen. If this sounds like your kind of work, we’d love to hear from you. Link in comments.